I’ve decided to draft a few thoughts after Phil Groom‘s comment and pingback on the last post. Please pitch in with your own thoughts.
I write as a punter, not a professional in the booktrade. I am a ‘professional’ who needs to keep reading Christian theology.
What is in favour of Amazon and the online stores? First of all, price. Stipends for most ministers are OK but not great (I’m not moaning, I knew what to expect), and this means being careful financially. The discounts available online are broadly, although not always, better than is available in a typical Christian bookshop. It’s important to note, though, that discounts online are not necessarily about being able to afford that on high volume titles, because that is not usually the case with Christian books – unless you count The Shack, I suppose. I am sure that most of the religious hardbacks and paperbacks sold at Amazon would fall within the parameters of what some commentators call ‘the long tail’, that huge array of low-selling stock that they specialise in, rather like online CD and MP3 sites doing well on back catalogue. Furthermore, I can use a price comparison site like Bookbrain to check prices if something has been published in the UK.
Second is range. Some Christian bookshops are very restricted in what they carry, not only as a function of only being able to afford small premises, but on theological grounds. And yes, I say that as an evangelical! The days may be gone when Michael Saward could caricature Christian Literature Crusade as Constricted Literature Crusade, but it’s not long since I discovered an evangelical bookshop that didn’t stock Eugene Peterson. I really don’t want Joel Osteen or Joyce Meyer: I know they sell and realise there are economic necessities involved here. I think it’s a moot point why that tat sells: is it the advertising power of certain Christian companies, and/or is it pastors promoting nonsense in the pulpit? (That alone is worth a debate, I think.)
But this is not simply about theological narrowness: sometimes the work I want to read is not published in the UK, so the ability of an Amazon to get stock from, say, the States, is a distinct advantage to me.
What works in favour of the conventional Christian bookshop? It may be a truism, but it’s worth restating: Christian bookshops can (or should) be a ministry, with a certain atmosphere and ambience, whereas Amazon and their ilk are businesses. (Not that I’m having a go at business.) A Christian bookshop can win me over by the personal qualities of the staff, not just the discounts. Some work hard on this, a few don’t.
A few examples from personal experience: when I trained for the ministry in Manchester, the local SPCK shop had a terrible reputation with theological students. It should have been our first port of call, but it had staff who were like the Christian version of Bernard Black in the TV show Black Books. Two disgruntled former employees left and set up a rival operation called St Denys. They knew they needed to reach students, and set about to do so. Good coffee was offered to every visitor. Students producing ID received 10% discount. The staff were theology graduates, and knew the field and gave good advice.
Similarly, my old friend Brenda Franklin at CLC in Chatham when I served in the Medway Towns was the exemplary Christian bookshop manager, and followed a difficult situation. She knew the trade and knew her faith. She always went the extra mile to trace a book. She was familiar with new titles, had read widely herself and could give an opinion. Most of all, she set up a specific scheme to reach out to local church leaders with monthly newsletters. While I didn’t often order expensive academic doorstops from her, I ordered more than I would have done if I had only wanted to save money. You could say that what she did wasn’t rocket science, but having come across the odd Basil Fawlty (as well as Bernard Black) in Christian bookshops, the Brendas of this world are a delight.
My other example of excellence in the ministry of a Christian bookshop would be a current one: Jo Jones at the ‘Guy Harlings bookshop’ in the Chelmsford Diocesan Resources Centre. You’d expect Jo to have a good idea of what clergy are interested in, and she does. She knows it even more as one training for ordination herself, but I guess that means sadly for us we’ll lose her from the shop before too long. This is the first appointment in which I have ended up taking school assembiies. Jo has been brilliant for her knowledge of useful books. They would have been available online, but the advice couldn’t have been, notwithstanding the customer reviews on websites, which don’t count for as much in my eyes.
One last thing to mention before throwing this open is the rise of Christian online stores. I guess the most prominent one I know for books is Eden. They seem to have a wide knowledge of the church scene, across all sorts of traditions. They also sell CDs, DVDs and other resources. There is a reasonable discount, which I appreciate, although the postage costs are a disincentive and have driven me back at times either to Amazon or a local bookshop. I can’t get advice from them.
Wider than books, I should also mention Cross Rhythms Direct. Their main speciality is CDs, with some DVDs, and they have recently branched out into books but are far less confident there. CR began as a print music magazine for the Christian scene. The CD prices are the most competitive I know for Christian music, although you can opt out of your discount to give to a worthy cause. Many of the CDs have reviews, but that is where I need to make a disclosure: I am one of their CD reviewers!
Well, hopefully that’s enough to get a discussion going. What are your thoughts? Over to you!