If you ran a bank and the customer queues engendered complaints, what would you do? Deploy more staff so customers waited shorter times? Not if you’re my bank, NatWest, you wouldn’t. You’d remove the clocks. Spokesman Ronan Kelleher said with classic ‘spin’ (or more likely, doublespeak) that customers didn’t think clocks would ‘enhance their banking experience’. Well, all suggestions here for schemes that would – ahem – enhance our banking experience.
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