Taking The Clocks Out

If you ran a bank and the customer queues engendered complaints, what would you do? Deploy more staff so customers waited shorter times? Not if you’re my bank, NatWest, you wouldn’t. You’d remove the clocks. Spokesman Ronan Kelleher said with classic ‘spin’ (or more likely, doublespeak) that customers didn’t think clocks would ‘enhance their banking experience’. Well, all suggestions here for schemes that would – ahem – enhance our banking experience.
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About Dave Faulkner

I'm a British Methodist minister, married with two children. I blog from a moderate evangelical-missional-charismatic perspective, with an interest in the 'missional' approach. My interests include Web 2.0, digital photography, contemporary music and watching football (Tottenham Hotspur) and cricket.

Posted on December 15, 2005, in Current Affairs. Bookmark the permalink. Leave a comment.

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